Threadmaker

Terms of Service

Effective date: 2026-04-27 · Contact: contact@cinderlab.io

These Terms of Service ("Terms") govern your use of the Threadmaker Slack application and the Threadmaker Forge plugin for Jira Cloud (collectively, the "Service"). The version published on this page is the binding version; cross-referenced documents (the Privacy Policy and the Data Processing Addendum) form an integral part of these Terms.

1. Parties

The Service is operated by CT Core (the trading name of Viktar Martavitski, a Polish sole proprietorship / JDG; NIP 9512543228; ul. Hoza 86/410, 00-682 Warsaw, Poland). In these Terms "we" / "our" refers to CT Core; "you" / "Customer" refers to the legal entity or individual installing or using the Service.

2. The Service

The Service relays comment events between a Slack workspace and one or more Jira Cloud projects that you explicitly map via the /jira-map slash command or the per-project settings page. We do not store message bodies beyond the time required to relay them; see the Privacy Policy for details.

3. Pricing and billing

The Slack app is free. The Jira Forge plugin is licensed and billed through the Atlassian Marketplace. Your subscription price, taxes, refunds, invoices, and seat counts are handled by Atlassian under their Marketplace Terms — we do not process payments directly. Refund policy follows Atlassian's standard Marketplace policy (30-day window for most plans); requests for refunds should be submitted through your Atlassian account.

4. Acceptable use

We may suspend access for any workspace in material breach of these Terms with reasonable advance notice where practical.

5. Your data

You retain all rights to the content your users post. Threadmaker acts as a data processor for message content routed through the Service, and as a data controller for the limited installation metadata described in the Privacy Policy. The Data Processing Addendum (DPA) incorporates the European Commission's Standard Contractual Clauses (SCCs) Module 2 and applies to all EU/UK/EEA customers; a signed counterpart is available on request to dpo@cinderlab.io.

6. Availability and support

The Service is offered on an "as available" basis. We strive for high availability and publish a public /healthz endpoint for operational visibility, but we do not commit to a specific uptime percentage at this tier and we do not offer service credits or other contractual remedies for availability misses. Scheduled maintenance will be announced in advance via the App Home tab and the /healthz response when practical. Operational support is provided via support@cinderlab.io on a best-effort basis during European business hours (Mon-Fri 09:00-17:00 CET, excluding Polish public holidays). For security disclosures, use security@cinderlab.io.

7. Warranty disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Nothing in these Terms limits liability that cannot be limited under applicable law — including liability for gross negligence, wilful misconduct, or death or personal injury caused by negligence. Statutory liability under the EU General Data Protection Regulation (Articles 82–84) is unaffected by this cap.

9. Termination

You may terminate these Terms at any time by uninstalling the Slack app and the Forge plugin. Termination triggers our data deletion path (per the Privacy Policy). We may terminate for material breach on 14 days' written notice if the breach is not cured, or immediately without notice for (a) non-payment of Atlassian fees, (b) security violation, or (c) activity that threatens the operation of the Service.

10. Governing law and disputes

These Terms are governed by the laws of Poland, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Exclusive jurisdiction lies with the courts of Warsaw, Poland — except that a Customer who qualifies as a "consumer" under Polish law (Kodeks cywilny) retains all protective forum options provided by mandatory consumer-protection rules and may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

11. Force majeure

Neither party is liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, public health emergencies, labour disputes, telecommunications or internet-service-provider outages, third-party platform outages (including but not limited to Cloudflare, Atlassian, and Slack), or other comparable events. The affected party will use commercially reasonable efforts to resume performance promptly.

12. Changes to these Terms

We may update these Terms. Material changes are announced on this page and via an in-product banner in the App Home tab at least 30 days before taking effect; the updated "Effective date" at the top reflects the current version. Continued use of the Service after a material change constitutes acceptance.

13. Contact

Postal address: CT Core, ul. Hoza 86/410, 00-682 Warsaw, Poland.